Shipping

Cases are handmade in small batches. In-stock items ship within 3–5 business days. If an item is part of a limited run or made to order, the product page will state the current lead time.

Shipping is free — it’s included in the price of the case. Orders go out via USPS with tracking (handled through Shippo), and you’ll get a tracking link by email when your order ships. We currently ship within the United States only.

Once an order is with the carrier, delivery timing is in their hands. If tracking hasn’t moved in 7 business days, email us and we’ll help chase it. If your case arrives damaged or doesn’t arrive at all, contact us within 14 days of the delivery or expected delivery date with your order number and photos, and we’ll make it right — replacement or refund.

Returns & Refunds

Every case is inspected before it ships. If your case arrives with a defect in materials or workmanship, we’ll repair, replace, or refund it — just email us within 30 days of delivery with your order number and a photo. We cover shipping both ways on a defect.

Stitching is guaranteed for life. These are saddle-stitched by hand, and if a seam ever fails, send the case back and we’ll repair it — no time limit, no charge for the work. You cover shipping to us. This doesn’t cover ordinary wear, scratches, patina, or damage from accidents or misuse; that’s the leather doing what leather does.

Changed your mind? Unused cases in original condition may be returned within 14 days of delivery for a refund of the item price. Email us first for a return authorization. Return shipping is the buyer’s responsibility, and there’s no restocking fee. Approved refunds go back to your original payment method within 5–10 business days of us receiving the return.

Privacy

When you place an order we collect the information needed to fulfill it: name, email, shipping/billing address, and order details. Payments are entered directly with our payment processor, Stripe — we never see or store your full card number.

We use your information only to process and ship orders, provide support, prevent fraud, meet legal and tax obligations, and — only if you opt in — send occasional product news. We share it only with the services that make the store work: Stripe (payments), our carrier and Shippo (shipping), Buttondown (the email list, if you sign up), and our email/hosting providers. We do not sell your personal information. Email us any time to access, correct, or delete your information, or to unsubscribe.

Terms of Service

Our cases are handmade; natural leather varies in grain, color, and markings, so each piece is slightly unique — that’s a feature, not a defect. Prices are in USD and may change; items are made in limited quantities and can sell out. Your order is an offer to buy, which we accept when we charge your payment method and/or ship. Payments are processed by Stripe.

Shipping, returns, and privacy are governed by the sections above, which are part of these terms. The Picker’s Folly name, logo, and photos are ours; please don’t reproduce them without permission. These terms are governed by the laws of the State of Illinois. Questions? The address is just below.